Hello,

I am writing to advise you of my similar situation, except I let it go due to the fact it took over a year for someone to attempt to help me @ Baron Auto Mall Outlet in Freeport NY, I had purchased my 2001 Toyota Camry in November 2004, I was told by sales rep.( I have to look for bill to get exact name) that my small dings on driver's door & minor hood scratches would be buffed out once I returned to pickup the new vehicle within 2-3 days.

 

This was not the case, I felt they ran it through a car wash & waxed it to try to hide the marks and when I tried to point them out, I was advised about the good on the car,(ie. low gas miles,etc) so i let it slide by - so I purchased vehicle with a 2 yr warranty & had a trade-in. Once in the vehicle a few days later I noticed my clock didn't work & my driver's seat kept sliding back to last notch,no vehicle guidebook on car, when back to dealer & advised situation & advised it would be fixed & for 6 wks+ i was told different stories,, mechanic left early, your sales rep is not in, & better to try back on saturdays... needless to say i grew tired & pissed off. So eventually, I had my mechanic did all the work & paid for it with my money & was never reimbursed from Baron Auto Mall Outlet of Freeport NY.

 

The main part that annoyed me was when late last year my car stopped on Northern State Pkwy, I was lucky I wasn't HIT. Apparently the vehicle's water pump/engine gave way suddenly & that 2 yr warranty I purchased didn't cover the damaged of $1100+.!!!  I was also advised by my friendly dealership that the vehicle's CARFAX report & had no prior damges,,, runs great! BULLSHIT, I had towed my vehicle to 2 separate mechanics I deal with & both advised me that the vehicle should not have been sold to me this way & the piece was molded on & was due to break!!! So I commend you with this website & hope its up & running soon because the only way i was able to get back at Baron Auto Mall is telling all my customers to be careful about all of their purchase at any of the Baron locations & i wouldnt recommend it!